Privacy Policy

Privacy

At The Sillage, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected, used, and safeguarded when you visit https://thesillage.in, submit an inquiry, or engage with our photography and filmmaking services. By accessing or using our website, you consent to the practices described in this policy.


When you connect with us through enquiry forms, email, phone, or social media, we may collect personal information such as your name, contact details, wedding or event information, and any other details you choose to share. This information allows us to understand your requirements, respond accurately, prepare quotations, and deliver a personalized service experience. In addition, certain non-personal information such as browser type, device information, IP address, pages visited, and time spent on the website may be collected automatically to help us evaluate website performance and improve usability.


All information collected is used strictly for business purposes including responding to inquiries, managing bookings, communicating regarding services, improving our website and offerings, maintaining internal records, and providing relevant service updates. We do not sell, rent, or commercially share your personal information with third parties.


Our website may use cookies and similar technologies to enhance browsing experience, analyze visitor behavior, and optimize website performance. Cookies help us understand how visitors engage with our content so that we can continuously improve navigation, speed, and accessibility. You may control or disable cookies through your browser settings; however, certain website features may not function as intended if cookies are disabled.


We take reasonable technical and organizational precautions to protect your personal information from unauthorized access, misuse, alteration, or disclosure. While we follow industry-standard security practices, no digital transmission or storage system can guarantee absolute security. By using our website, you acknowledge and accept this inherent risk.


To operate efficiently, we may engage trusted third-party service providers such as website hosting companies, analytics platforms, email communication services, and social media integrations. These partners are granted limited access only as necessary to perform their functions and are governed by their own privacy standards. Our website may also contain links to external websites, and we are not responsible for the privacy practices or content of such third-party platforms.


You retain the right to request access to your personal data, seek corrections, request deletion, or withdraw consent for future communication at any time. Requests may be submitted using the contact information below, and we will respond within a reasonable timeframe.


Our services and website are intended for individuals above the age of 13. We do not knowingly collect or store personal information from children. If such data is identified unintentionally, it will be removed promptly.


This Privacy Policy may be updated periodically to reflect changes in business practices, technology, or legal requirements. Any revisions will be posted on this page with an updated effective date. Continued use of the website after updates indicates acceptance of the revised policy.


If you have any questions regarding this Privacy Policy or the handling of your personal information, you may contact us at:
contact@thesillage.in


Terms & Conditions

Welcome to The Sillage. By accessing or using our website https://thesillage.in, submitting an enquiry, or engaging our photography and filmmaking services, you agree to be bound by the following Terms and Conditions. These terms govern your use of the website and our professional services. If you do not agree with any part of these terms, you should refrain from using the website or booking our services.

All content displayed on this website, including photographs, videos, text, branding, logos, designs, and visual material, is the intellectual property of The Sillage unless otherwise stated. This content may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission. Unauthorized usage may result in legal action.

Website content, portfolio images, sample albums, and videos are provided for general reference and artistic showcase purposes only. Actual deliverables may vary based on event conditions, lighting, venue limitations, client preferences, and creative interpretation. While every effort is made to maintain consistency and quality, artistic output remains subjective.

Any booking or service confirmation becomes valid only after mutual agreement, written confirmation, and payment of the required advance amount as communicated in the quotation or invoice. Event dates are reserved strictly on a first-come, first-served basis. All pricing, inclusions, timelines, and deliverables are governed by the final signed agreement or approved quotation shared with the client.

Clients are responsible for providing accurate event details, timelines, venue permissions, and access required for photography and filming. Delays, restricted access, poor lighting conditions, weather disruptions, or venue limitations may impact coverage and final output, for which The Sillage shall not be held liable.

Editing style, color grading, music selection, sequencing, and overall creative direction remain the artistic discretion of The Sillage unless otherwise agreed in writing. Raw files, if provided, are delivered as-is without color correction or retouching and may not represent the final quality standard.

Delivery timelines are estimated and may vary depending on season workload, project complexity, and unforeseen circumstances. While reasonable efforts are made to meet timelines, delays beyond control shall not constitute breach of contract.


The Sillage reserves the right to use photographs and videos from events for portfolio display, website content, social media marketing, competitions, publications, and promotional purposes unless the client explicitly requests otherwise in writing prior to the event.


Clients are responsible for securing necessary permissions from venues, authorities, or individuals appearing in photographs or videos. The Sillage shall not be liable for any claims arising from lack of permissions or restrictions imposed by third parties.


Payments must be made strictly as per the agreed schedule mentioned in the quotation or invoice. Advance payments are non-refundable unless otherwise stated. Any additional services, overtime, or changes requested after confirmation may incur extra charges.


In the unlikely event of equipment failure, illness, accident, or circumstances beyond reasonable control, liability shall be limited to a refund of amounts paid for the affected portion of services. The Sillage shall not be liable for indirect or consequential damages.


This website may contain links to external websites for reference or convenience. The Sillage is not responsible for the content, policies, or practices of third-party websites.


These Terms and Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.


The Sillage reserves the right to modify these Terms and Conditions at any time without prior notice. Updated terms will be published on this page and will take effect immediately upon posting. Continued use of the website or services indicates acceptance of the revised terms.

For any questions or clarifications regarding these Terms and Conditions, you may email us at contact@thesillage.in

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